What is fiber-optic internet, and why should my business consider it? 

Before getting into Frequently Asked Questions, let's discuss what fiber is and its potential. Fiber-optic cables are made up of thin glass fibers that transmit data as pulses of light. IT professionals and CTOs should consider business fiber because it is more reliable in terms of uptime when it comes to weather influences because fiber-optic cables are buried in the ground where harsh weather conditions cannot reach. Additionally, with higher uptime rates, fewer repairs and costs are associated with bringing your Internet back online. Furthermore, fiber allows for faster and symmetrical upload and download speeds to support growing business needs. Business fiber also allows easy upgrades to higher speeds to keep up with the business.

How can fiber-optic internet benefit my business compared to traditional broadband connections?

Cable Internet speeds generally max out at 1 Gigabit per second (Gbps), equivalent to 1,000 Megabits per second (Mbps), while Pavlov Media offers speeds up to 10 Gigabits per second for business fiber. On top of higher potential speeds, fiber also offers an additional layer of protection. Fiber is much less susceptible to cyberattacks because it does not transmit its data in the form of electricity but, as mentioned before, as pulses of light. 

What type of business fiber internet plans does Pavlov Media offer? 

Pavlov Media offers a range of business fiber plans tailored to meet any business needs. We tailor plans for a variety of businesses, including startups, mom-and-pop shops, retail, offices and larger tech companies. Get in touch with our B2B team here to find out what plan your business needs. 

What level of customer support can I expect as a business customer? 

Businesses will receive dedicated customer support from our team of experts who understand their unique needs. Our team will offer personalized service by visiting their site location to conduct a site survey and discuss the best plan.

Can I upgrade my fiber-optic internet plan to support the growth of my business? 

Yes, we are always excited to hear that our clients’ businesses are growing. Our expert B2B team will work with your business to determine what speed you need. The upgrade takes minimal effort on your part. Our B2B team will contact the appropriate departments to get your business fiber upgraded, all with a flexible pricing plan. 

Can my business retain its existing netowrk devices?

If your business would like to keep its existing network infrastructure devices such as routers, hubs and switches, our B2B team will seamlessly integrate our fiber-optic technology with them to minimize any potential downtime.

Are there monthly data caps? 

We do not impose any monthly data caps. We want to support your business Internet needs in any way possible. That is partly why we decided not to impose caps to keep your operations running smoothly with minimal downtime. 

How do I get started with business fiber internet service for my business? 

Before we get fiber to your business, you will need to check in with our B2B team to determine if your business address is serviceable. From there, you will coordinate with the B2B team to discuss your business objectives and select the package that best meets your business’s needs. Once we install fiber to your business, our team will remain in contact with you to ensure that things are running smoothly and address any questions you may have.