Contact Us

Get in Touch with Our Support Staff

Pavlov Media is here for our customers 24/7. Please contact our support staff if you are experiencing problems with our services.

Apartment Video and Internet Support

For Residents

Phone: 888-472-8568

Residents can access more account details by logging into MyAccount.

For Property Managers

Phone: 866-558-1993

Property managers can also manage services at their properties by logging into MyProperties.

Home Fiber Internet Support

Phone: 888-799-7249

Users can also manage their accounts by logging into MyAccount.

Retail/Simplified Computers

Phone: (217) 352-5000


Operation Hours: Monday to Friday, 9 AM – 5 PM Central; Saturday, 10 AM – 4 PM Central


901 South Neil Street
Champaign, Illinois 61820

Billing Inquiries

Phone: 888-799-7249

Operation Hours: Monday to Friday, 9 AM – 5 PM Central

Chat with Us Live!

Use our live chat to get assistance via messaging. 

Simply open our chat portal and follow the instructions below to get started,

Step 1: Choose your issue from the drop-down list.

Step 2: Type your name as it’s displayed on your account in the text box labeled “Your Name.”

Step 3: If applicable, type your company name in the text box labeled “Company Name.”

Step 4: Describe your issue in a few sentences in the text box labeled “Describe Your Issue.”

Do You Have a Question for Our Team?

Sales Inquiries

If you are an apartment owner or manager, or you are interested in finding solutions for your business, please contact our sales team.

Phone: 800-677-6812


General Inquiries

Not sure where your question fits? We can help.

Phone: 888-472-8568

Mailing address:
Pavlov Media
601 North Country Fair Drive
Champaign, IL 61820