This is an onsite position located in Waco, TX. 

The FTTX Installer is responsible for the installation, support, and troubleshooting of fiber equipment/LVC for commercial and residential buildings on the Pavlov Media fiber backbone. In addition to FTTX installations this position will also be responsible for the installation of fiber enclosures.

Key Responsibilities:

  • Maintain a customer first attitude to ensure customer satisfaction
  • Travel to each assigned site as needed to complete work orders
  • Share information and provide feedback to internal teams on a consistent basis
  • Field calls, emails, and work orders from Pavlov Media HQ
  • Demonstrate effective troubleshooting skills and the ability to use them
  • Understand network diagrams and other technical manuals
  • Assist with upkeep on network documentation and product training materials
  • Ensure that network quality meets Pavlov Media standards


  • “Customer First” service-oriented approach
  • Professional communication, demeanor, and appearance
  • Time-Management, prioritization and multi-tasking abilities
  • Reliable and responsible team player
  • Strong problem-solving skills
  • Quickly adapt to changes in processes, procedures and priority
  • Proficient with LVC and fiber optic installations in commercial and residential buildings
  • Ability to mechanically/fusion splice Fiber Optic Cables
  • Aptitude to interpret, maintain, and create fiber optic splice maps
  • Proven ability to troubleshoot connectivity issues
  • Capable to assemble fiber enclosure and cans
  • Ability to fasten and secure enclosures to building structures
  • Strong understanding networking devices and wireless access points

About us: 

Come join our rapidly growing team! Pavlov Media is a dynamic company that has been building great networks for over 30 years and has been named by The Silicon Review as one of the 50 Best Companies to watch! Headquartered in Champaign, Illinois, we’re one of the nation’s largest private providers of broadband services, serving communities in 44 US states.

We offer a competitive benefits package which includes:

  • Medical/Dental/Vision Insurance on day one
  • 3 weeks of PTO
  • 15 paid holidays
  • 401K with Company match
  • Tuition/professional development reimbursement

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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