Get in Touch with Our Support Staff
Pavlov Media is here for our customers 24/7. Please contact our support staff if you are experiencing problems with our services.
Apartment Video and Internet Support
For Residents
Phone: 888-472-8568
Residents can access more account details by logging into MyAccount.
For Property Managers
Phone: 866-558-1993
Property managers can also manage services by logging into MyProperties.
Home Fiber Internet Support
Phone: 888-799-7249
Users can also manage their accounts by logging into MyAccount.
Billing Inquiries
Phone: 888-799-7249
Operation Hours: Monday to Friday, 9 AM – 5 PM Central
Chat with Us Live!
Use our live chat to get assistance via messaging. Simply open our chat portal and follow the instructions:
- Step 1: Choose your issue from the drop-down list.
- Step 2: Type your name as it appears on your account.
- Step 3: Enter your company name if applicable.
- Step 4: Describe your issue briefly.
Do You Have a Question for Our Team?
Sales Inquiries
Residential Internet Sales: 888-799-7249
MDU Sales: 800-677-6812
Email: sales@pavlovmedia.com
General Inquiries
Not sure where your question fits? We can help.
Phone: 888-472-8568
Mailing address:
Pavlov Media
601 North Country Fair Drive
Champaign, IL 61820