VoIP Deployment Technician I  

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

Job Description:

The VoIP Deployment Technician will be our primary point of contact for VoIP Deployments. You will design, administer, maintain, and deploy ATAs, PBX platforms, SIP trunks, E911, and handset devices, demonstrating a good understanding of VoIP, switching, and routing technologies. As a VoIP Deployment Technician, you will collaborate with clients and other departments of Pavlov Media to install and support VoIP solutions. An ideal applicant would have a solid understanding of VoIP and networking technologies and be able to prioritize activities depending on business requirements. This position will include extensive fieldwork and engagement with customers. It is an onsite position.

Duties/Responsibilities:  

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

• Setup, design, configure, and install new PBX clients 
• Go onsite and install our VoIP systems at client offices and train them on its usage 
• Provide VoIP support to existing clients 
• Keeping Ticket and inventory paperwork for each job

Required Qualifications: 

• B.A. recommended or equivalent work experience 
• Working knowledge of Networking systems 
• Excellent communication skills, verbal and written

Desired Qualifications:

• Working knowledge of VoIP systems and SIP traces  
• Strong analytical and problem-solving skills 
• 1 years or more in VoIP technology positions 
• Proficiency with Microsoft Office suite including Visio  
• Time management and multi-tasking skills 
• Ability to easily adapt to changes in process, procedures, and priority

Physical Requirements: 

The successful candidate will be able to perform the following with or without reasonable accommodation: 

• Have a valid Driver’s license 
• Be able to carry 50lbs 
• Be able to climb a ladder

Compensation & Benefits:

The salary range for this position is: $23.00 – $28.00 hourly

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
 

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees: 

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match 
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits 

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

Skills/Training after hiring:

• Knowbe4 company trainings
• Odoo Ticket process training – with-in first 30 days
• Netsapiens Basic training – with-in first 30 days
• ATA/66 block install training – with-in first 30 days
• Shadow at least 5 deployments before given first one