Residential Solutions Consultant – Inside Sales

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

Job Description:

This position is onsite in Champaign, IL.

As a Residential Solutions Consultant – Inside Sales, you will help residents within a Pavlov Media fiber network service territory and sell Pavlov Media products and services to customers. In this position you will answer incoming calls and speak with potential customers, complete orders, support service activation, set up accurate billing and then follow-up to ensure customer satisfaction. You will also make outgoing calls to prospective customers offering Pavlov Media products. As a consultant, you are expected to meet product and service sales quotas and potentially attend Pavlov Media special events to build your network and increase your sales opportunities.

Duties/Responsibilities:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Answer incoming sales calls and sell our products.
• Schedule installations after selling a service.
• Address customer concerns with professionalism.
• Route incorrect calls to the correct department
• Make outgoing calls to prospective customers.
• Determine ways to increase sales.

Required Qualifications:

• Excellent customer service and organizational skills
• Strong interpersonal skills and the ability to connect with others.
• Understanding of products and services being sold
• Self-motivation and a desire for success
• Time management skills 

Preferred Qualifications (not required):

• Previous sales experience preferred
• Knowledge of Internet hardware, Wi-Fi and VoIP desired
• Bi-lingual is a plus.

Physical Requirements:

The successful candidate will be able to perform the following with or without reasonable accommodation:

• Prolonged sitting: Most of the workday will be spent seated at a desk and working on the computer and telephone. 
• Hand dexterity: Frequent typing and use of the mouse on a computer. 
• Hearing and speech: Clear ability to listen to customers on the phone and communicate effectively. 
• Light lifting: May need to lift and carry small items like files or paperwork occasionally. 

Compensation & Benefits:

The base salary range for this position is $38,000 – 40,0000 base pay with expected On-Target Earnings (OTE) of $66,600 – 69,800. All commission plans are uncapped for higher earning potential.
Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match 
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits 

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.