Regional Technical Manager

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

Job Description:

This is an onsite position located in Corinth, TX.

The Regional Technical Manager (RTM) is responsible for ensuring customers in their assigned region receive exceptional technical support and customer service. Workload demands in some regions may necessitate additional technical resources that will report to the RTM. Regional technical teams can be classified as Field Technicians, FTTx Installers, or any resources working cooperatively with Project Management, Operations, Logistics, and Sales. RTM’s will focus on discovering issues, fixing and maintain current networks and video infrastructures, and deploying systems to company standards. This position fills the unique role of balancing requests from Pavlov Media corporate, contractors, property staff, and residents. The RTM will balance various operational activities such as site maintenance, break fix work orders, contractor recruiting, continual improvement projects (CIP), improvements to standard operating procedures (SOP), and ensuring field resources are meeting service level agreements (SLA) in the specified region.

This position requires up to 80% travel.

Duties/Responsibilities:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

• Maintain a customer first attitude to ensure customer satisfaction
• Recruits and engages contractors when needed; dismiss contractors as warranted
• Maintains personal relationship and good communication with property staff, clients, other sub-contractors or any other important point of contact
• Approve subordinates time sheets, schedule overtime and vacations
• Provides technical, procedural, and product guidance to our field technicians and contractors
• Instructs all field personnel in proper administrative procedures
• Helps identify and coordinate local contract labor for work orders in their region
• Travel to each assigned site as needed to perform low-voltage cabling work, outside plant work, electronics work, and network troubleshooting
• Share information and provide feedback to internal teams on a consistent basis
• Field calls, emails, and work orders from Pavlov Media HQ
• Work with Pavlov Media NOC to resolve trouble tickets within assigned market
• Demonstrate effective troubleshooting skills and the ability to use them
• Understand network diagrams and other technical manuals
• Assist with upkeep on network documentation and product training materials
• Ensure that network quality meets Pavlov Media standards

Required Qualifications: 

• 5+ years experience with techniques, application and installation of grounding, CAT5, Fiber Optics, LAN/WAN Networks
• 5+ years experience with Microsoft Word, Excel, Outlook
• 2+ years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
• Troubleshooting networking issues
• Travel 80% of the time

Physical Requirements: 

The successful candidate will be able to perform the following with or without reasonable accommodation: 

• Ability to sit for prolonged periods
• Ability to lift up to 15 lbs

Compensation & Benefits:

The salary range for this position is: $64,800.00 – $97,200.00 annually

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.