This is an onsite position located in Columbus, Ohio. 

The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks. This position will travel 80% of the time.

Duties/Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintain a customer first attitude to ensure customer satisfaction
• Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
• Share information and provide feedback to internal teams on a consistent basis
• Field calls, emails, and work orders from Pavlov Media HQ
• Work with Pavlov Media NOC to resolve trouble tickets within assigned market
• Demonstrate effective troubleshooting skills and the ability to use them
• Understand network diagrams and other technical manuals
• Assist with upkeep on network documentation and product training materials
• Ensure that network quality meets Pavlov Media standards

Qualifications:

• Minimum of 2 years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
• Minimum of 2 years of experience with experience in troubleshooting networking issues
• Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
• Minimum of 2 years of experience with Microsoft Word, Excel, and Outlook
• Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
• Current Driver’s License

• Attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Physical Requirements :

• Ability to sit for prolonged periods
• Ability to lift up to 15 lbs

About us: 

Come join our rapidly growing team! Pavlov Media is a dynamic company that has been building great networks for over 30 years and has been named by The Silicon Review as one of the 50 Best Companies to watch! Headquartered in Champaign, Illinois, we’re one of the nation’s largest private providers of broadband services, serving communities in 44 US states.

We offer a competitive benefits package which includes:

• Medical/Dental/Vision Insurance on day one
• 3 weeks of PTO
• Paid holidays
• 401K with Company match
• Tuition/professional development reimbursement