We are upgrading our Customer Experience Platform!
Great news! We’re upgrading our customer experience to provide you with faster access to your account and more control over your services.
Get the most out of your Pavlov Internet!
Make Sure You Download the Pavlov Media Internet Center App if You Haven't Yet!
How to Set Up Your App
How to Use Your App
How to Sync Your Extenders
Discover how easy it is to get started with the Pavlov Media Internet Center App. Manage your network, customize settings, and take control of your Wi-Fi—all from your phone.
Unlock powerful tools like ExperienceIQ and ProtectIQ to personalize, protect, and prioritize your internet experience. See what your app can really do.
Already have your extenders? Make sure they’re connected properly to get the best coverage and performance throughout your home.
FAQs
Pavlov Media is upgrading your customer experience platform!
Here's what you need to know:
Why are you doing this?
We're investing in this new platform to make your experience easier, faster, and more reliable. Great businesses invest in solutions that serve their customers better — and that's exactly what we're doing. Pavlov Media is proud to be rooted in local communities and connected nationwide, always working to deliver the best service possible.
Do I need to do anything?
Nope — all your information will transfer safely to the new platform. The first time you log in, you'll be prompted to update your password for security on the new platform.
I would like to update my payment method?
Once logged in, simply visit your account settings and update your payment info. We now offer ACH as well!
Will the amount I pay change?
No, your plan and pricing will stay exactly the same.
Will my billing date change?
For most customers , no - your billing date will remain your install date, and payments will continue to be charged on that day. If your billing date is later than your install date, you could see a change to the install date.Though, if you're currently billed on the 29th, 30th, or 31st of the month, your billing date will move to the 28th.
Can I upgrade my plan?
Absolutely. If available in your market, you'll be able to upgrade your plan right in the new platform.
Have additional questions about the new platform or billing?
We're here to help. Email us at customersuccess@pavlovmedia.com
In the subject line, please include your address and topic:
Example: 123 Main St, Champaign IL – Upgrade my service question
Thank you for choosing Pavlov, we look forward to working with you!
Powerful, Reliable Performance
Whether you're gaming, streaming, or working from home, count on Pavlov Media for a strong, stable connection—with fast, symmetrical speeds designed for real-life demands
Exceptional Customer Support
When you need help, we're here—with real people and fast solutions that get you back online without the runaround.
Rooted Locally, Connected Nationally
We combine nationwide service with neighborhood-level care—offering high-speed internet with a human touch in over 44 states and Canada.
Unlimited Data, Zero Worries
No caps, no slowdowns—just total freedom to stay connected, entertained, and productive without watching the meter.
Future-Ready Technology
From proactive network upgrades to smart design, we're always investing in the tools and tech to make your experience better every day.
Built for Communities
From student housing to family neighborhoods, our service is tailored to how you live. We don’t just serve your building—we support your lifestyle.