Pavlov Media is here for our customers 24/7.
Support
Please contact our support staff if you are experiencing problems with our services.
- Phone: 888-472-8568
- Email: generalsupport@pavlovmedia.com
- Chat: Click here to chat with us live
Residential users can manage their accounts by logging into MyAccount
Property managers can manage services at their properties by logging into MyProperties
Test your connection’s current speeds with Pavlov Media’s speed test.
Apartment Video and Internet Support
Phone: 217-531-9034
Operation Hours: Monday to Friday 8AM – 10PM CST, Saturday to Sunday 10AM – 8PM CST
CCG Home Fiber Internet Support
Phone: 217-353-3025
Operation Hours: Monday to Friday 8AM – 10PM CST, Saturday to Sunday 10AM – 8PM CST
Retail/Simplified Computers
Phone: 217-359-0895
Operation Hours: Monday to Friday 9AM – 6PM CST, Saturday to Sunday 10AM – 4PM CST
Phone System Support
Phone: 217-353-3026
Operation Hours: Monday to Friday 8AM – 6PM CST
Business Tech Support
Phone: 217-352-5000
Operation Hours: Monday to Friday 9AM – 6PM CST, Saturday to Sunday 10AM – 4PM CST
Billing Inquiries
Phone: 217-353-3051
Operation Hours: Monday to Friday 9AM – 5PM CST
Sales Inquiries
If you are an apartment owner or manager, or you are interested in finding solutions for your business, please contact our sales team.
- Phone: 800-677-6812
- Email: sales@pavlovmedia.com
- Sales Contact form for MDUs
- Sales contact form for Businesses
General Inquiries
Not sure where your question fits? We can help.
Email: generalsupport@pavlovmedia.com
Mailing address:
Pavlov Media
601 North Country Fair Drive
Champaign, IL 61820