Summary:

This is an onsite position located in Champaign, IL. 

The Sales Engineer is responsible for assisting clients with basic troubleshooting of routers, laptops, workstations, phones, and cloud services. Network Technician 1 supports our customers in the Retail store, at-home, and remotely. This position will require familiarity with basic networking, client operating systems, network security, and cloud services to assist field technicians and customers. 

Duties/Responsibilities:  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Design and install network hardware components, connections, and cabling
  • Troubleshoot system failures and identify roadblocks in the network
  • Fix problems in LAN infrastructure and test and configure software
  • Maintain and repair hardware including peripheral devices
  • Evaluate network performance to improve the network
  • Schedule upgrades and maintenance without interrupting business workflow
  • Provide technical direction to coworkers about network systems
  • Work with vendors to get needed equipment for the networks and systems
  • Monitor function to ensure smooth operations
  • Troubleshoot network and wireless problems when they arise
  • Answer client questions about network usage and function

Qualifications:

  • Degree in computer science, information systems, or related field preferred
  • Certified network professional accreditation preferred
  • Previous experience in a similar role
  • Strong diagnostic and problem-solving skills
  • Superior knowledge of various networking technologies
  • Good communication and teamwork skills
  • Aptitude for customer support
  • Certifications: CompTIA A+
  • Fortigate training levels 1-3 completion
  • Completion of How to Build a PC [2022] – Beginners to Intermediate
  • Apple Mac Basics – The Complete Course for beginners
  • Completion of Nable training

Physical Requirements :  

  • Ability to sit for prolonged periods
  • Ability to lift up to 15 lbs

About us: 

Come join our rapidly growing team! Pavlov Media is a dynamic company that has been building great networks for over 30 years and has been named by The Silicon Review as one of the 50 Best Companies to watch! Headquartered in Champaign, Illinois, we’re one of the nation’s largest private providers of broadband services, serving communities in 44 US states. 
 
 We offer a competitive benefits package which includes:

  • Medical/Dental/Vision Insurance on day one
  • 3 weeks of PTO 
  • Paid holidays
  • 401K with Company match
  • Tuition/professional development reimbursement

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

To apply for this job please visit workforcenow.adp.com.