NOC Engineer 2

Pavlov Media

A NOC Engineer 2 designs, implements, and troubleshoots diverse networks used to support Pavlov Media customers.

Position Summary:

A NOC Engineer 2 designs, implements, and troubleshoots diverse networks used to support Pavlov Media customers.

 Primary Responsibilities:


  • Train and mentor new Pavlov Media field technicians
  • Train and mentor new Pavlov Media NOC technicians
  • Lead and manage internal project initiatives
  • Share information and provide feedback to internal teams on a consistent basis
  • Assist with upkeep on network documentation and product training materials
  • Ensure that network quality meets Pavlov Media standards
  • Serve as an escalation point for all network related issues

Customer Service

  • Maintain a customer first attitude to ensure customer satisfaction
  • Maintain personal relationships and good communication with property staff, clients, and sub-contractors
  • Provide remote support to field technicians.
  • Assist with resident escalations.
  • Escalate site outage issues to appropriate parties and communicate outages with customers and property staff
  • Field all calls, emails, and work orders from Pavlov Media HQ

Technical Ability

  • Understand network diagrams and technical manuals.
  • Demonstrate effective troubleshooting skills and the ability to use them.
  • Troubleshoot network routers, switches, and wireless equipment.
  • Troubleshoot video head ends, receivers, amps, and dishes.
  • Monitor and analyze protocol communication to determine issues.
  • Assist in design reviews for the new technologies.
  • Coordinate upgrades and replacement of equipment at locations.
  • Work with Pavlov Media construction teams to deploy infrastructure solutions
  • Provides technical, procedural, and product guidance to field technicians and contractors.

Education and Experience Requirements:

  • Bachelor’s degree in related field or equivalent experience required.
  • Minimum of 5 years of management experience.
  • Seven (7) years of experience designing and troubleshooting LAN configurations.
  • Seven (7) years of experience designing and troubleshooting 802.11 Wireless configurations.
  • Seven (7) years of experience designing and troubleshooting WAN configurations.
  • Three (3) years of successful deployment and project management experience.
  • Routing Protocol Experience: BGP, IS-IS, OSPF, EIGRP, RIP, EVPN, VPN, MPLS, IPIP, and others…
  • Switching Protocol Experience: VLANs, Spanning Tree, VxLAN, Q-in-Q, LLDP, ARP, port isolation, and others…
  • Other Experience: DNS, DHCP, SNMP, RADIUS, 802.11, WISPr, SSH, Telnet, NAT, ACL, and others…

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Desired Skills:

  • Customer First service-oriented approach.
  • Extensive leadership, tasking, and delegation skills.
  • Experience in the Telecommunications industry a plus.
  • Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines.
  • Strong analytical and problem-solving skills.
  • Excellent communication and relationship building skills with an ability to effectively. communicate, prioritize, and work with a variety of internal and external stakeholders.
  • Strong analytical and problem-solving skills.
  • Adaptable and participative in positive, continual changes in process or procedures.
  • Understanding of network standards, such as TCP/IP.
  • Strong knowledge of routers, switches, wireless, fiber optics and other technical devices used in networks.
  • Strong knowledge of video solutions from DISH Network and DirectTV.
  • Ability to install and troubleshoot fiber optic transmitters.
  • Strong knowledge of GPON network architecture.
  • Strong knowledge of video encryption protocols.
  • Strong knowledge of IPTV architectures.
  • Strong knowledge of video plant components.
  • Strong knowledge of IoT components.
  • Ability to troubleshoot RF issues on a video network.
  • Proficiency with Microsoft Windows (7, 8 or 10) Macintosh.

Benefits include health care starting on day one, 401(k) savings plans, paid time off and more!

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