Field Technician

Pavlov Media

Join Pavlov Media’s team of technicians supporting our network infrastructure across the country

Position Summary

The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.

Primary Responsibilities

  • Maintain a customer first attitude to ensure customer satisfaction
  • Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
  • Share information and provide feedback to internal teams on a consistent basis
  • Field calls, emails, and work orders from Pavlov Media HQ
  • Work with Pavlov Media NOC to resolve trouble tickets within assigned market
  • Demonstrate effective troubleshooting skills and the ability to use them
  • Understand network diagrams and other technical manuals
  • Assist with upkeep on network documentation and product training materials
  • Ensure that network quality meets Pavlov Media standards

Desired Skills

  • “Customer First” service-oriented approach
  • Professional communication, demeanor, and appearance
  • Time-Management, prioritization and multi-tasking abilities
  • Reliable and responsible team player
  • Strong analytical and problem-solving skills
  • Ability to easily and quickly adapt to changes in processes, procedures and priority
  • Proficient with LVC cabling installation and troubleshooting
  • Ability to mechanically tip Fiber Optic Cables with minimal instruction
  • Understanding of network standards, such as TCP/IP
  • Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
  • Proven ability to troubleshoot connectivity issues on a data network
  • General knowledge of Video solutions from DISH Network and DirectTV
  • Ability to install a satellite dish and associated peripherals
  • Ability to install video taps and splitters
  • Ability to assemble mechanical rack structures
  • Ability to fasten and secure electronics to building structures
  • General knowledge of different operating systems (Windows, Mac, IOS, Android, etc…)

Experience Requirements and Positives

  • Two (2) years of experience with Microsoft Word, Excel, and Outlook
  • Two (2) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
  • Two (2) years of experience with experience in troubleshooting networking issues
  • Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
  • Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
  • Travel 80% of the time
  • Be on your feet for long periods of time
  • Ability to lift 50 pounds
  • Ability to use hand tools
  • Current driver license
  • Pass a drug test

Benefits include health care starting on day one, 401(k) savings plans, paid time off and more!

Pavlov Media is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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