Internet Troubleshooting

Check your Cables - Windows & MAC

It is possible that your equipment has shifted and the cables are no longer connected. Unplug the Ethernet data cable from the wall and the computer, and then plug it back in, making sure you get a faint click when the connector slides into place.

Powercycle your Equipment - Windows & MAC

Sometimes, shutting down all power to your computer helps to restore service.

  1. Turn off all equipment for 20 seconds.
  2. Turn on your system, starting at the wall. As an example, if you have a personal router, turn that device on first.

Check the Network Settings

[For Windows Vista]

  1. Click the Search Bar on the bottom left of your desktop.
  2. Type Run and press Enter. The Run box should appear.
  3. In the Run box, type ncpa.cpl, then Enter.
  4. Right-click on the Local Area Connection icon and select properties.
  5. Verify the Client for Microsoft Networks and Internet Protocol Version 4 (TCP/IPv4) is checked.
  6. Internet Protocol Version 6 (TCP/IPv6) should not have a check. If it does, uncheck the box and continue.
  7. Double-click Internet Protocol Version 4 (TCP/IPv4).
  8. Make sure that Obtain an IP address automatically and Obtain DNS server address automatically are checked. If they are not, delete any numbers out of all fields, set both to Obtain automatically and select OK.
  9. Reboot the computer for any changes you’ve made to take effect.

[For Windows XP]

  1. Click Start and select Control Panel.
  2. Make sure the screen is on classic view, and double-click the Network Connections icon.
  3. Locate the Local Area Connection and right-click it, choosing Properties.
  4. In the new window that opens up, look under the heading This connection uses the following items.
  5. Verify that both Client for Microsoft Networks and Internet Protocol TCP/IP are selected.
  6. Double-click Internet Protocol TCP/IP.
  7. Make sure that all the fields in this window are empty.
  8. Make sure that Obtain an IP address automatically is selected.
  9. Make sure that Obtain a DNS server automatically is selected.
  10. Click OK to close.
  11. Reboot the computer for any changes you’ve made to take effect.

Check the Proxy Settings - Windows Vista & XP

If your computer was previously set to use a proxy server, it can interfere with service. This could also happen if your computer was previously quarantined by Pavlov Media.

  1. Open Internet Explorer.
  2. Select Tools, then Internet Options.
  3. Select the Connections tab.
  4. Click the LAN Settings button.
  5. In the LAN Settings window, verify that nothing is checked or filled.
  6. Click OK.
  7. Reopen Internet Explorer to see if the issue has been resolved.

Check the IP Address - Windows Vista & XP

  1. Go to Start and select Run.
  2. In the Run window, type cmd and press Enter.
  3. When the command prompt appears, type the command ipconfig /all and press Enter.
  4. Under Ethernet Adaptor Local Area Connection, you’ll find one of three things: (Media State: Media Disconnected); (IP Address); or (Auto-configuration IP Address).
  5. For Media State:Media Disconnected, check your cables.
  6. For IP Address or Auto-configuration IP address, refer to the following table.
Possible IP
Addresses and
Error Conditions		 Description Action Additional Actions
0.0.0.0 Your computer is connected to the network but does not have an IP address. 1. Try to renew your IP address by typing ipconfig /renew. 2. Try rebooting computer.

3. Verify Ethernet Interface Card is working properly.
169.254.x.x Your computer did not receive an IP address from the network. 1. Try to renew your IP address by typing ipconfig /renew. 2. Reboot your computer.

3. Call Pavlov Media at 888.4.PAVLOV.
Media Disconnect Network card is not seeing the cable or network. 1. Make sure the Patch cord is plugged in firmly and “clicks” on both sides.

2. Try a second Patch cord that is known to be working.		 3. Make sure your wireless or Ethernet card is enabled.
192.168.0.x
192.168.1.x
192.168.10.x
192.168.11.x
192.168.100.x		 Default IP address ranges issued by personal routers.

Examples: Linksys, D-Link, Buffalo, Netgear		 Personal Router: Yes

1. Personal router’s WAN interface must be registered for service.

2. If you have a personal router and are plugged behind it, reboot personal router first and then reboot computer.		 Personal Router: No

1. Verify you are directly connected and reboot computer.

2. If still getting IP address in error range, call Pavlov Media at 888.4.PAVLOV.
An error occurred while renewing interface local area connection: The system cannot find the file specified... TCP/IP might be corrupt. Can be caused by 3rd- party firewall software. 1. Disable or uninstall 3rd-party firewall software. 2. Rebuild/Restore TCP/IP Stack: netsh Winsock
reset
Operation performed on something that is not a socket If you get this error, this usually means that your computer has a corrupted TCP/IP stack. 1. Disable or uninstall 3rd party firewall software. 2. Rebuild/Restore TCP/IP Stack: netsh Winsock
reset
Operation failed as no adapter is in the state permissible for this operation This error code means that your computer’s IP address is set statically. Set your IP Setting to “Obtain IP Automatically” See the Check Your Network Settings area of this troubleshoot.

Connection Speed Checklist - Windows & MAC

If you feel you are experiencing slow speeds, try the following steps:

  • If you are using a personal wireless router, make sure the connection is secured so other customers cannot use your bandwidth.
  • Disable any file sharing software.
  • Scan and remove any spyware/malware/viruses.
  • Close any bandwidth-intensive websites.
  • Close additional programs you are not currently using to conserve memory.
  • Test your speed by visiting: http://speedtest.pavlovmedia.net.

If you feel that you are still experiencing slow connection speeds, please call Pavlov Media Customer Support.

Back to Support